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From the first moment I contacted Karol Organ in the LaPorte branch, she made it her goal to get me approved and into my new project. Karol is energetic, honest and professional in everything she does, and she worked overtime to ensure my experience was AAA+! Thank you, thank you, thank you!
- Ferdinand K
Just wanted to take a moment and thank you! I have had many mortgages over the years but this was my first entirely on my own. I was very worried about the process but you (Kim Benko) put my mind at ease! I appreciate your patience, knowledge and kindness throughout the whole process! You went above and beyond and I appreciate it! If I ever need another one there's no one else I would use but you and I would refer anyone as well! Thank you so much!
- Tami
Lois Swanson is the best! Lois explained and walked me through each step, sent emails as a reminder to keep me accountable in returning paperwork, or where we were with the process of the loan, something I need as a person. I felt comfortable, supportive, and encouraged not to give up, even with a little blooper I had to take care of. Lois came highly recommended, by my son.
- Julia
The availability and quick response time of the loan officer (Carol Marshall) was greatly appreciated.
- Ralph S.
Excellent customer service and communication Mike Edwards and others at Horizon Bank.
- Myron Z.
Dealing with Mike McPhillips was what I liked most about the mortgage process.
- Richard W.
Friends of ours recommended Mark Reifsnyder at Horizon Bank. We knew nothing about Horizon or Mark but figured let’s see if there is a difference. And there absolutely was a difference with Mark. From call 1, Mark was immediately engaged and knew exactly what we were looking for. From the flexibility in the private banking arm to the custom approach and patience with our loan needs. He handled it all. So much so, that we closed out two accounts (one I had since I was 16 years old) at other institutions and consolidated them under Horizon . . . This high level of service in a personal and custom approach is the huge difference why we chose to move our banking to Horizon. We look forward to working with Mark and Claire for many years and appreciate all their hard work.
- Jason K.
Getting the loan was easy and I believe that was because of the loan officer Mary Vrska. She was very accessible responded to my questions in a very prompt way and she made the overall experience pleasant.
- Richard
Natalee Hojara was great to work with, she goes above and beyond.
- Zina V.
John (Kalil) was so informative and patient with us as first time home buyers. He explained things so well. The process was painless and actually very easy! Please make sure John knows how wonderful he was to work with!
- Michelle and Luke
Pati Small is everything you could ask for! This is my second mortgage with her and she makes the ‘scary’ home buying process a breeze. She has all questions answered for me before I even know I should be asking them. Not to mention she was filing paperwork for me while still on vacation. I never had a worry that everything was getting done days before it needed to. Highly, highly recommend her with all of your mortgage needs!
- Anonymous
Randy (Goodin) is a tremendous loan originator. He has been helping our family since 2014, and there is a reason we continue to go back to Randy and Horizon Bank for our mortgage needs. I am a very detailed person, and will admit I can be a lot to handle at times, but Randy never makes me feel like doesn’t have the time to answer questions. He is very knowledgeable and I can’t imagine taking our mortgage lending needs anywhere else.
- Karlyn
Our loan officer, Robyn Graffenius, was outstanding. Everyone we dealt with at Horizon Bank was helpful and very responsive. Thanks to their expertise, the entire process was smooth straightforward. We were able to close 2 weeks early on the purchase of our new home.
- Lawrence R
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